GENERAL FAQ

RETURNS & EXCHANGES

RETURNS: Due to sanitary purposes, opened items are non-refundable.

DEFECTS: Please email Support@1cm2art.com with your order # and a clear photo of the defective merchandise within 48 hours of receiving your package so that we can correct errors as soon as possible. 

EXCHANGES: We currently does not conduct exchanges for our product. 
 

SHIPPING

GENERAL INFORMATION: Orders containing in-stock merchandise usually ship the same day when placed before 12 pm EST Monday - Friday. Otherwise, orders are typically fulfilled within 24 to 48 hours Monday - Friday. Orders placed during weekends will not be shipped until the following business day. 

Orders are fulfilled in the order they are placed. Please note orders placed during holiday seasons, large sales, or during select times may take just a few days longer to fulfill. However, we try our best at getting orders out as fast as possible and take extra measures to do so during peak times to help avoid extra delays. Please note that 1cm² Art  is not responsible for delays caused by shipping carriers as shipping carriers worldwide may experience their own delays due to overall surges in online orders.

LOST PACKAGE: 1cm² Art is not responsible or obligated to replace or refund packages delivered to the address provided at checkout. If a package is marked “Delivered,” please first check your order to ensure the shipping address provided was correct.  If the address provided was correct, contact the local post office responsible for delivering the package (found on the tracking page).  After describing the situation and providing tracking, they will be able to assist you in recovering your package.

RETURN TO SENDER: Immediately contact the carrier if your tracking information says an attempt to deliver was made, or is undeliverable and being returned to sender. Typically this means there is an error in the shipping address provided, or the carrier was unable to drop off your package and needs your assistance.  If they are unable to redeliver your package, please contact Support@1cm2art.com with the issue, order number, and/or correct shipping address immediately.  Packages returned due to an incorrect shipping address or refusal without having contacted us prior will be refunded less shipping and receiving costs.

DELAYED: Immediately contact the carrier if your tracking information says delayed. Typically this means additional information is needed to deliver your package. If they are unable to deliver your package, please contact support@1cm2art.com with the issue, order number, and/or correct shipping address.